Client Relations Specialist

Are you passionate about helping others? Do you want a healthy work/life balance? If you want to help others, have a rewarding career, and want a truly supportive and fun team, this is an exciting opportunity to join an incredible team at Territorial Law where you can make a difference daily, while enjoying a great salary, highly competitive benefits, and incredible people working by your side, all while maintaining a good work/life balance.
We are a firm that fights for those who can't fight for themselves.
The work you do here will matter, and you will have the opportunity to change the lives of our clients daily.
Territorial Law L.
L.
C.
is an established fast-growing law firm with over 60 years of shared experience that’s developed a reputable reputation for personal injury and criminal cases based in Yuma, Arizona.
We practice excellence; we believe our clients can only have the best experience if we have the best team.
We work hard to balance work life and personal life while creating a rewarding fun team that others want to be a part of.
Join our Team as a Client Relations Specialist! We are growing fast and looking for Rockstars with the confidence to manage themselves and do what needs to be done for us all to succeed.
We need a CRS who is simply obsessed with providing the ultimate client experience and can hit the ground running and take charge of the position, waiting around for instructions or what to do won't work.
This position is a crucial role in providing exceptional “White Glove” customer service and administrative support at our law firm’s front office.
The CRS serves as the first point of contact for clients, visitors, and vendors, ensuring a positive experience and efficient operations.
*This job requires that:* · You have a strong background with a minimum of 3 years in sales and customer service.
· You thrive on helping potential new clients experience all that Territorial Law has to offer by answering questions, diving into their case, and connecting them with one of our experienced Attorneys.
· You provide service with empathy and understanding, identifying, and anticipating the needs to provide appropriate resources and ensure all needs are met.
· You are detail oriented when it comes to collecting information, following processes, and speaking with clients.
· You can navigate multiple computer programs at once all while speaking with clients.
· You seek out and gather details as well as document them at an expert level.
· You are a team player! You work well within a team environment, collaborating with teammates.
· You are an admin extraordinaire; you are bilingual (Spanish/English), able to type at least 45 wpm without error, navigate multiple computer systems, actively listen, possess excellent communication, and conflict resolution skills and are flexible.
*The Job* This position must be staffed by an individual who is business development oriented and works well with people.
As a CRS, you will be the first point of contact with potential clients, you will handle a large volume of incoming client calls, screen leads by monitoring all potential new client inquiries coming in a manner of forms from email to internet, phone and referrals and then reaching out to potential new clients to establish a relationship, many follow up calls may be necessary to guarantee this relationship is established.
Once established, you’ll conduct new client intake by obtaining case details, entering this information into our case management software, schedule appointments, and presenting it to our attorneys to determine if a case should be retained.
Along the way you’ll also maintain logs and reporting systems to reflect the status of all potential new client cases and assist the attorney with the administrative tasks related to opening a new case.
Requesting client reviews and review follow-ups will be a big part of this role.
You will also make referral calls to partners depending on the circumstances of the case.
*Qualifications* · High school or equivalent (Required) · Fluent Spanish (Required) · Must have valid driver’s license (Required) · Microsoft Office: 1 year Word, Excel, and Outlook programs (Required) · Solid data entry, spreadsheet management, and computer skills (Required) · Excellent and empathetic verbal and written communication skills (Required) · Previous customer service or sales experience (Required) · Strong background in performance-based metrics (Preferred) · Prior office experience in the legal field (is a plus) · Familiarity with case management and CRM systems (is a plus) · Your attention to detail and ability to multitask will be present throughout your resume.
*MUST COMPLETE THE TWO SKILLS TESTS PROMPTED* *AFTER THE APPLICATION IS SUBMITTED* *IN ORDER TO BE CONSIDERED FOR AN INTERVIEW* *Benefits* * PPO health insurance with 100% employer contribution for the employee.
* Vision and Dental insurance with 100% employer contribution for the employee.
* 401K with Employee Match * Immediate PTO accrual * 3 days of paid sick time off available immediately * Weekly certified trainer led HIIT team workout classes.
* Weekly Friday team Happy Hour to finish the week off right.
* Lastly, a positive work-life balance with a fun and collaborative work atmosphere *PTO structure including paid sick time off* Years of Employment with Annual Accrual: 0 to 1 year - 23 days (4 weeks + 3 PST) 1 to 10 years - 28 days (5 weeks 3 PST) 10 + 33 days (6 weeks 3 PST) 1 week equals a total of 5 days Thank you for considering this opportunity, we truly look forward to hearing from you! We will contact you within 7 business days if you qualify for the second round of consideration.
*Selection Procedure* * Only the most qualified candidates will be considered.
* Consideration will only be given to candidates who submit online applications and complete the skills test Job Type: Full-time Pay: $18.
00 - $22.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Parental leave * Vision insurance Experience level: * 3 years Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday * No weekends Work setting: * In-person * Office Application Question(s): * To be considered for this position, you must complete skills test after you apply, resume will be disqualified if tests are not completed.
Experience: * sales: 3 years (Required) * Customer service: 3 years (Required) * Office: 2 years (Required) Language: * Spanish (Required) Work Location: In person