Department: Customer Service
Reports To: Customer Service Manager- Americas
Location: Yuma, AZ
Responsible for advanced functions within Gowan’s Customer Service and Distribution Team.
Supervise and coordinate sales and ensure compliance with government regulations.
A key resource for Gowan Sales professionals, external customer base, and internal Supply Chain and Finance functions.
Demonstrates advanced problem solving and communication skills along with a very high level of attention to detail.
Serves as backup to other Customer Service Specialists.
Duties and Responsibilities:
· Control all phases of GUSA order processing (Enter/Receive orders, print bills of lading & invoices).
· Use Gowan’s ERP system “Enterprise One” for all company needed transactions.
· Ensure appropriate documentation is created and maintain recordkeeping in compliance with US regulations.
· Communicate with sales representatives on customer calls, product moves, etc.
· Select suitable transportation carriers to deliver goods and work with 3rd party logistics providers.
· Work closely with Production Planners and Demand Manager for accurate decision making.
· Organize stock transfers once goods are produced for proper staging of inventory at distribution centers.
· Perform monthly inventory reconciliation, manage damages and aging inventory for responsible warehouses.
· Work with development on product complaints & replacements.
· Track Product Managers' special programs including allocations.
· Prepare reports, such as sales, forecasts or others as requested.
· Assist manager on maintain mailing list for recipients.
· Provide support to other departmental needs.
Required Knowledge, Skills, and Abilities:
· Strong computer skills: Microsoft Office, ERP System, and other business software.
· Strong oral and written communication skills.
· Demonstrated ability to manage simultaneous urgent tasks.
· Willingness to work with a wide range of people.
· Highly organized, self-directed & motivated person.
· Ability to perform some analytical logistics duties.
· Positive attitude toward learning and improving processes.
Required Qualifications:
· Bachelor’s degree in Business Administration, Supply Chain Management, Applied Business Economics
or Operations Management preferred.
· Experience working with freight forwarders and transportation providers.
· Second language would be of benefit.
· Successful candidate will be asked to show proof that they can legally work in the US.
Physical Demands:
· Able to work regular office hours 8am to 5pm in a fast-paced environment.
· Able to work longer time in a computer workstation.
· Traveling infrequent, but will be required about twice a year for regional meetings and to audit warehouses.
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