POSITION PURPOSE
Ensures Avenir Financial maintains financial vigilance and exceptional service to our members regarding ATM, Visa Debit card and Visa Credit card dispute filing and fraud prevention.
Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Performs all necessary functions of ATM, Visa Debit card and Visa Credit card disputes.
Assists staff in acquiring proper paperwork from the member for disputed transactions (i.
e.
, police reports, dispute statement and affidavit of fraud).
Monitors daily all aspects of the dispute process to insure minimal loss to Avenir Financial.
Research disputed and/or fraudulent ATM transactions either in-house or send inquiry through PSCU terminal.
Provides additional paperwork to PSCU when requested.
Maintains and balances dispute spreadsheet.
Posts provisional credit, charge-offs and adjustments to accounts and log them on dispute spreadsheet.
Maintains record of dispute process through KeyInsight.
Reviews and processes Falcon cases daily ensuring proper action was taken by PSCU Fraud Analyst and necessary information is transferred to KeyInsight for staff access.
Reviews all Debit, Credit and ATM card plastics inventory and orders stock as needed.
Restricts ATM cards and Visa debit cards from Hot Card report, or as needed, due to a negative balance.
Processes daily the Closed Accounts with Card Access report and perform adequate system maintenance on KeyStone and PSCU.
Processes general card maintenance requests as requested by staff through KeyInsight, including the review of Rush Card Orders, Travel Notifications
Reconciles various GLs including but not limited to; ATM Clearing GL, ATM/ Debit Un-posted, Disputes in Process.
Assists members and/or staff with any ATM and Debit card related issues such as transaction inquiries, lost/stolen cards, authorizations, blocked transactions, card restrictions, applications, etc.
Works in the spirt of the credit union’s Vision, Pillars, and Team Organizing Principle both internally and externally.
Responsible for complying with the Bank Secrecy Act policies and procedures, including attendance at annual training, as directed by the Bank Secrecy Act Officer.
Acts as backup to Deposit Ops Specialist as needed.
Perform other job-related duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Certification: High school diploma or equivalent is required.
Some college level coursework preferred.
Experience Required: One to three years’ experience in a customer service role, preferably within a financial institution, and experience dealing with ATM, check and credit card transaction services strongly preferred.
Required Knowledge: Basic understanding of card processing and knowledge of fraud prevention and dispute process highly desired.
Familiarity with credit union operations preferred.
Skills/Abilities: Well developed communication skills, courtesy and discretion while serving members.
financial needs as well as co-workers.
Ability to operate a 10-key
calculator and a personal computer, including full working knowledge and ability to utilize Microsoft Office and other.
data processing software.
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